44 replies to this topic

[Casey]

Quote

Update on PlayStation Network and Qriocity+ Posted by Patrick Seybold // Sr. Director, Corporate Communications & Social Media

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

• Temporarily turned off PlayStation Network and Qriocity services;
• Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
• Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit https://www.annualcr...m/cra/index.jsp or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; http://www.experian.com/; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; http://www.experian.com/; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; http://www.transunion.com/; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at http://www.ftc.gov/b...osites/idtheft/ or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or http://www.ncdoj.gov/. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or http://www.oag.state.md.us/.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

The same information can be found at the following websites:

http://us.playstatio...ralerts/#non-us

For those that live the United States, but not Massachusetts or Puerto Rico:
http://us.playstatio...sumeralerts/#us

If you live in Massachusetts:
http://us.playstatio...meralerts/#mass

If you live in Puerto Rico
http://us.playstatio...sumeralerts/#pr

http://blog.us.plays...k-and-qriocity/

[Vaati]

http://img.photobuck...thComputers.gif

[Casey]

i rofled.

[Mr.Etcetera]

THANK THE grape I didn't use PSN to buy any plum yet

[Tsunayoshi]

Good thing I use prepay cards to get plum on my PSP

[Nomad]

Good thing I'm still pretending that my Ps2 is relevant.

[Mikhail]

those raspberrys

[So Lyst Year]

Good thing my card doesn't work if there's no money on it and as soon as money appears I take it all out anyway.............

[Aenema`]

Still rly glad that I went with Microsoft.

[Razzler]

Got a microstatement from my bank's ATM, nothing unusual for the past week (it only counts the most recent transactions) and I've checked my reciepts to make sure everything adds up. They probably can't use my card anyway, since they likely don't have the security number that's needed for online purchases. Still, I'm keeping a lookout for peeps raiding my bank account.

Edited by Razzler, 27 April 2011 - 07:14 AM.

[Sage]

Tsunayoshi, on 26 April 2011 - 06:53 PM, said:

Good thing I use prepay cards to get plum on my PSP

All personal data, including passwords and password recovery questions, is compromised. This means that you should take precautions to chance passwords and recovery questions that may be identical or similar to the the ones that are compromised. In addition, data about your address and contact information may be leaked depending on what kind of info you may have given the PS Network.

HAVE FUN PSN USERS!

[ichigo]

I rofl at the fact that they tell us to change out passwords, and yet I cannot sign into PSN to do so. x.x lol

[Sage]

ichigo, on 27 April 2011 - 10:49 AM, said:

I rofl at the fact that they tell us to change out passwords, and yet I cannot sign into PSN to do so. x.x lol

No, you're supposed to change your OTHER passwords, since most people tend to use the same password for everything.

They could care less about the future status of your PSN account, that plum's already leaked.

Edited by Sage, 27 April 2011 - 10:57 AM.

[Casey]

http://blog.us.plays...few-psn-points/

and now they try to cover their asses.

should have stated this possibility at the start

[Apollo]

I used the free credit check

I really don't care about PSN being down, as long as I don't get screwed over with my credit. I think it's pretty unlikely, but still a possibility.

[Mike]

Class action lawsuits are probably a-comin' real soon..

And I love how (some) Sony fanboys are trying to defend Sony through this. I'm not saying that the PS3 is bad or anything but this happening is not excusable at all.

[Apollo]

Sony will get screwed by class action lawsuits. Everyone and their mother will sign up for it. You don't need to pay for class-actions, nor do you even need to prove that it happened to you(as in, you could say it happened to you even if you don't actually own a ps3)

Edited by Apollo, 27 April 2011 - 12:40 PM.

[Tsunayoshi]

Sage, on 27 April 2011 - 10:25 AM, said:

All personal data, including passwords and password recovery questions, is compromised. This means that you should take precautions to chance passwords and recovery questions that may be identical or similar to the the ones that are compromised. In addition, data about your address and contact information may be leaked depending on what kind of info you may have given the PS Network.

HAVE FUN PSN USERS!

I dont really care if they really do have my passwords for here and YF. They dont really dont get plum out of being able to come here and see what I post and whatever.

[B l i t z]

I'll just keep payin' for my XBL =]

[Ken Masters]

I took a walk amidst this faux paux. Still have yet to return from said walk.